Six Sigma
Way
Way
BI
Quality
Quality
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BI Capability
Maturity Model
Maturity Model
BI Comprehensive
Improvement Model
Improvement Model
Defining Business Intelligence Quality
Critical to Quality Factors for BI.
Application defects occur when good information results in wrong conclusions. Application quality means that information is fully understood and appropriately used.
People and Systems
The degree to which the receiver of the information translates that information into decisions and action to return value to the organization. We measure defects in terms:
The degree to which the receiver of the information translates that information into decisions and action to return value to the organization. We measure defects in terms:
§ Receiver Knowledge Base
§ Decisions, Actions and value to organization
Organization -- culture, structures, etc. --- new CTQ, I think
Step One:
Define Business Intelligence and Business Intelligence Quality
Define Business Intelligence and Business Intelligence Quality
The Six Sigma Way: Defining Quality in terms of metrics which describe Customer Needs
CTQ: People and Systems
The degree to which the receiver of the information translates that information into decisions and action to return value to the organization. We measure defects in terms: Receiver Knowledge Base; Decisions, Actions and Value to Organization, Organization Factors