Six Sigma
Way
Way
BI
Quality
Quality
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BI Capability
Maturity Model
Maturity Model
BI Comprehensive
Improvement Model
Improvement Model
The Category 1 Customer: The End User
The end users of the business intelligence product are the people within the organization who rely on the information to do their jobs. This class of customer may also include people outside the organization who use the business intelligence in ways that have been designated by the organization. For example, they may check their account information, pay bills, etc. The customer could also be an automated system which uses the information to manage and/or control some set of functions for the organization. Each of these customers will have specific requirements for their business intelligence product.
Category 1 Customer: Organization End User
Step Two:
Identify and DefineThe Business Intelligence Customers
Identify and DefineThe Business Intelligence Customers
Defining BI Quality: The Voice of the Customer