Six Sigma
Way
Way
BI
Quality
Quality
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BI Capability
Maturity Model
Maturity Model
BI Comprehensive
Improvement Model
Improvement Model
The Category 3 Customer: The Organization
The organization is also an important customer, with very specific and crucial requirements. There are many factors that are critical to quality for the organization which cannot and will not be addressed at the parochial level of the business intelligence end user. Treating the organization as a separate customer provides a focal point to envision, define and achieve the overall/umbrella organization requirements which cannot be addressed at any other level. These requirements include, for example, alignment of the Business Intelligence assets to the organization strategic and tactical goals.
In order to clarify, understand and meet these requirements, we must translate and treat this customer as a tangible entity, an entity which can speak for the organization. The most helpful way will be the formation of a team of management, business and information technology specialists who can define and clarify the organization requirements.
Special requirements customers may be identified and segregated by identifying and defining any specific customer characteristics, along with the relevant business intelligence product characteristics.
Step Two:
Identify and Define The Business Intelligence Customers
Identify and Define The Business Intelligence Customers
Category 2 Customer: The Organization
Defining BI Quality: The Voice of the Customer