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Improving Business Intelligence: The Six Sigma Way
A New Perspective: Focus on the Customer, Strive for Near Perfection and Evolve Toward Six Sigma Business Intelligence                             BEyeNetwork.com  January 10, 2008
Examples of Published Articles by Dorothy Miller:
TDWI - Measuring BI Success    2007
A Six Sigma Initiative for Business Intelligence
Published: March 6, 2008
Applying Six Sigma principles to business intelligence requires strong management support and a recognized Six Sigma action program.  Beyenetwork.com March 6, 2008
Six Sigma Business Intelligence: Why Measure BI Quality?
By Dorothy Miller         December 2, 2008   IT Business Edge
Clear definitions for business intelligence and business intelligence quality incorporate the voice of all of our BI customers, and lead the way for effective BI management.
DM Review Online
Improving Business Intelligence: The Power of Metrics, Part 2
Improving BI: The Six Sigma Way
·
Dorothy Miller
·
DM Review Online, September 10, 2008
In this month’s column, I will again focus on the organization as one of the X factors which influence business intelligence (BI) quality. One of the characteristics of the organization which may influence BI quality is the level of integration of BI into operations and management. In order to use this integration characteristic as a metric in a program to improve BI quality, it is necessary to describe exactly what is meant by integration and to define a rating scale for assessing effectiveness. Basically, we must measure the extent (i.e., level of integration) to which BI is available and integrated into the normal business of the organization.
DM Review Online
Improving Business Intelligence: The Power of Metrics
Improving BI: The Six Sigma Way
· Dorothy Miller
· DM Review Online, August 27, 2008
The Six Sigma Way for improving business intelligence (BI) quality is a program that is rigorous, structured, iterative and based on metrics. In this column, I will focus on the metrics. Why do we need to base the improvement program on data? What are some of the metrics that are crucial to improving BI quality? What should be measured and how do we measure? How do metrics fit into a BI quality improvement program?
BI Review Online
Six Sigma: Uncovering Hidden BI Assets
· Dorothy Miller
· BI Review Online, April 10, 2008
In this series of columns, we have been discussing the TBIA Business Intelligence Capability Maturity (BI-CMM) Model, which provides a foundation for evaluating and improving BI quality. Six Sigma BI combines the strengths of the Six Sigma approach with the audit and improvement blueprint in the TBIA BI-CMM to create the highest quality, lowest cost BI assets. Six Sigma BI is a customer-focused, metrics-based approach that refers to a better and smarter way of creating and managing BI assets. Six Sigma means putting the customer first and striving for a product that is near perfection. Six Sigma principles have produced significant results in the business world for years. Using a Six Sigma approach to improving the quality of BI assets can provide more value to an organization than any number of new BI applications.
The Six Sigma Way - Uncovering the Hidden Value in BI Assets
Measuring BI
· Dorothy Miller
· DM Review Online, March 20, 2008
In this series of columns, we have been discussing the TBIA Business Intelligence Capability Maturity (BI-CMM) Model, which provides a foundation for evaluating and improving BI quality. Six Sigma BI combines the strengths of the Six Sigma approach with the audit and improvement blueprint in the TBIA BI-CMM to create the highest quality, lowest cost BI assets. Six Sigma BI is a customer-focused, metrics-based approach that refers to a better and smarter way of creating and managing BI assets. Six Sigma means putting the customer first and striving for a product that is near perfection. Six Sigma principles have produced significant results in the business world for years. Using a Six Sigma approach to improving the quality of BI assets can provide more value to an organization than any
Defining the Business Intelligence Asset Base
 Measuring BI
 Dorothy Miller
· DM Review Online, February 14, 2008
In my book, Measuring Business Intelligence Success, I created the TBIA Business Intelligence Capability Maturity Model (BI-CMM), which defines a comprehensive business intelligence (BI) audit program. The BI-CMM provides a blueprint for audits and includes:
A Final Look: Audit Measurement Factors
 Measuring BI Success
· Dorothy Miller
· DM Review Online, December 19, 2007
This column is focused on measuring business intelligence (BI) success. Topics will cover The BI audit (TBIA) BI Capability Maturity Model, which is a blueprint for the audit of BI assets.
  
 In this fourth and last column in the series of articles on measurement factors for BI assessment (i.e. the key performance indicators), the focus will be on the six KPIs highlighted in Figure 1. All the KPIs have been selected for the BI capability maturity model from business and technical drivers that are well recognized within the industry as keys to success. These are mostly common sense, straightforward, and just a repeat of well known industry terminology. These KPIs are important, however, in the manner in which each will be used in the BI audit– as measurement factors.
Key Performance Indicators
Measuring BI
· Dorothy Miller
· DM Review Online, November 15, 2007
This column is focused on measuring business intelligence (BI) success. Topics will cover the business intelligence audit (TBIA) and BI capability maturity model, which is a blueprint for the audit of BI assets. This BI capability maturity model includes the following components:
· What should be included in a BI audit program,
· Measurement factors - key performance indicators (KPIs),
· Measurement scale (industry standards for comparison),
· How to audit, and
· Using the audit results (an action response plan). 
BI: Key Performance Indicators
· Dorothy Miller
· BI Review Online, October 26, 2007
DM Review would like to welcome Dorothy Miller as our newest online columnist. In her book, Measuring Business Intelligence Success, she has created the TBIA Business Intelligence Capability Maturity Model which defines a comprehensive BI audit program. She has identified and defined key performance indicators (KPIs) to use as measurement factors in the audit program. These KPIs highlight specific aspects of BI. They are primary drivers, and the extent of their presence as part of the BI assets are key to success. In these columns, all the KPIs which have been established as part of the TBIA Business Intelligence Capability Maturity Model will be identified and described.
DM Review Online
Measuring BI Success: Business Goals and Business Requirements
· Dorothy Miller
· DM Review Online, October 19, 2007
This column is focused on measuring business intelligence (BI) success. The column topics will cover The TBIA Business Intelligence Capability Maturity Model, which is a blueprint for the audit of business intelligence assets. This BI capability maturity model includes the following components:
· What should be included in a BI audit program?
· Measurement factors (key performance indicators).
· Measurement scale (industry standards for comparison).
· How to audit (the audit program).
· Using the audit results (an action response plan).
DM Review Online
Business Intelligence: Key Performance Indicators
Measuring BI
· Dorothy Miller
· DM Review Online, September 21, 2007
DM Review would like to welcome Dorothy Miller as our newest online columnist. In her book, Measuring Business Intelligence Success, she has created the TBIA Business Intelligence Capability Maturity Model which defines a comprehensive BI audit program. She has identified and defined key performance indicators (KPIs) to use as measurement factors in the audit program. These KPIs highlight specific aspects of BI. They are primary drivers, and the extent of their presence as part of the BI assets are key to success. In these columns, all the KPIs which have been established as part of the TBIA Business Intelligence Capability Maturity Model will be identified and
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Improving Business Intelligence: The Six Sigma Way
by Dorothy Miller
Published: September 30, 2008
This article describes a business intelligence continuing improvement program that is based on Six Sigma concepts and methods. It includes a discussion of the Six Sigma breakthrough formula and how it is used.
The Continuing Improvement Model (BI-CIM)
Six Sigma, in many organizations, means a measure of quality that is near perfection. Six Sigma is also a shorthand term for the disciplined, data-driven approach and methodology for eliminating defects in any process or product. The Six Sigma way for business intelligence improvement is focused on the following principles and components: